Research Research projects Active projects Evaluation of the N50k Programme Researchers: Completed projects Jo Turnbull NIHR SDO Is 111 the answer? Researchers: A study of sense-making strategies and help-seeking behaviours associated with the use and provision of urgent care services Researchers: Ethnographic study of patient pathways and workforce implications of NHS 111 Online Researchers: Publications 33 publications Page 2 of 4 Has the NHS 111 urgent care telephone service been a success? Case study and secondary data analysis in England Catherine Pope, Joanne Turnbull, Jeremy Jones, Jane Prichard, Ali Rowsell & Susan Halford, 2017, BMJ Open, 7(5), 1-8 DOI: 10.1136/bmjopen-2016-014815 Type: article Risk work in NHS 111: Joanne Turnbull, Jane Prichard, Catherine Pope, Simon Brook & Alison Rowsell, 2017, Health, Risk & Society, 19(3-4), 189-208 DOI: 10.1080/13698575.2017.1324946 Type: article TRIFoRM Final Report: TRust in IT: Factors, metRics, Models Clare J Hooper, Brian Pickering, Jane Prichard & Melanie Ashleigh, 2015 DOI: 10.5281/zenodo.5517200 Type: report Getting beneath the surface: scapegoating and the systems approach in a post-munro world Gillian Ruch, Amanda Lees & Jane Prichard, 2014, Journal of Social Work Practice, 28(3), 313-327 DOI: 10.1080/02650533.2014.925864 Type: article Trusting technical change in call centres J. Prichard, J. Turnbull, S. Halford & C. Pope, 2014, Work, Employment and Society, 28(5), 808-824 DOI: 10.1177/0950017013510763 Type: article Cyborg practices: call-handlers and computerised decision support systems in urgent and emergency care Catherine Pope, Susan Halford, J. Turnbull & Jane S. Prichard, 2014, Health Informatics Journal, 20(2), 118-126 DOI: 10.1177/1460458213486470 Type: article The work, workforce, technology and organisational implications of the ‘111’ single point of access telephone number for urgent (non-emergency) care: a mixed-methods case study Joanne Turnbull, Susan Halford, Jeremy Jones, Carl May, Catherine Pope, Jane S. Prichard & A.C. Rowsell, 2014 DOI: 10.3310/hsdr02030 Type: report Using computer decision support systems in NHS emergency and urgent care: ethnographic study using normalisation process theory Catherine Pope, Susan Halford, Joanne Turnbull, Jane S. Prichard, Melania Calestani & Carl May, 2013, BMC Health Services Research, 13(111), 1-13 DOI: 10.1186/1472-6963-13-111 Type: article Reconfiguring the emergency and urgent care workforce: mixed methods study of skills and the everyday work of non-clinical call-handlers in the NHS Joanne Turnbull, Jane Prichard, Catherine Pope, Susan Halford & Chris Salisbury, 2012, Journal of Health Services Research & Policy, 17(4), 233-240 DOI: 10.1258/jhsrp.2012.011141 Type: article An integrative model of the role of trust in transactive memory development Melanie Ashleigh & Jane Prichard, 2012, Academy of Management Review, 37(1), 5-35 DOI: 10.1177/1059601111428449 Type: article Pagination Previous page Previous 1 2 3 4 Next page Next